Privacy Policy

Havenly Care Solutions
Last Updated: November 12, 2026

At Havenly Care Solutions, we respect your privacy and understand the importance of protecting your personal information. As a provider of compassionate in-home care services, we are committed to treating individuals and families with dignity, respect, and care.

This Privacy Policy describes how we collect, use, disclose, and protect information obtained through our website, https://havenlycares.com/.

Information We Collect

When you interact with our website, we may collect information you voluntarily provide, including:

• Your name, email address, and telephone number.
• Information submitted through contact forms or service inquiries.
• Information you choose to share about your care needs or the needs of a loved one.
• Employment application information, if you apply for a position through our website.

We may also collect certain technical information, such as browser type, device information, IP address, and website usage information, depending on the technologies used on our website.

How We Use Your Information

We may use the information we collect to:

• Respond to inquiries and requests for services.
• Communicate with prospective clients, families, and caregivers.
• Evaluate employment inquiries and applications.
• Maintain and improve our website.
• Protect the security and proper functioning of our website.
• Meet applicable legal obligations.

Health-Related Information

We recognize that inquiries about home care may include sensitive information about health conditions, mobility, or personal care needs.

Please avoid submitting detailed medical records, Social Security numbers, or other highly sensitive information through general website contact forms unless we provide an appropriate secure method.

Information relating to care services will be handled according to applicable privacy and confidentiality requirements. Any separate notices or agreements governing client care records remain applicable.

Sharing Information

We may disclose information to authorized personnel and service providers who assist with website operations, communications, recruitment, or other legitimate business functions.

We may also disclose information where required by law, to protect rights and safety, or with appropriate authorization.

Any additional sharing practices, including advertising-related data disclosures, must be described here if applicable.

Cookies and Website Technologies

Our website may use cookies and similar technologies for essential website functions and, where enabled, website analytics or other optional features.

For more details, please refer to our Cookie Policy at https://havenlycares.com/cookie-policy/.

Data Security and Retention

We take reasonable measures designed to protect the information we maintain from unauthorized access, misuse, or disclosure.

We retain information according to its purpose, applicable requirements, and our established retention practices. No method of internet transmission or electronic storage is completely secure.

Your Privacy Choices

You may contact us to inquire about personal information you have submitted, request corrections, or request deletion where applicable law permits.

Certain information may need to be retained to satisfy legal, operational, or contractual requirements.

You can also manage optional website cookies through our Cookie Settings control.

Third-Party Websites

Our website may contain links to websites operated by other organizations. Their information practices are governed by their own privacy policies.

Children’s Privacy

Our website is intended to provide information about home care services and is not directed toward children under 13. We do not intentionally solicit personal information directly from children through the website.

Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices, technologies, or applicable requirements. Updates will be published on this page with a revised date.

SMS Communications and Mobile Information Privacy

When you voluntarily opt in to receive SMS messages from Havenly Care Solutions, we may send text messages related to service inquiries, care coordination, appointment reminders, scheduling, and other communications associated with the services you request.

Message frequency may vary. Message and data rates may apply.

You may opt out of SMS communications at any time by replying STOP to a message. For assistance, reply HELP or contact us at 781-257-2023.

We do not sell, rent, or share mobile phone numbers or SMS consent information with third parties or affiliates for marketing or promotional purposes.

SMS consent information may be processed by service providers solely as necessary to deliver and support our messaging services.

Your consent to receive SMS messages is not a condition of purchasing or receiving our services.