Frequently Asked Questions

Welcome to Havenly Care Solutions, your trusted partner in Homecare and Nursing where we provide personalized and compassionate homecare services to our cherished clients. As a local independent family-owned agency managed by a registered nurse, we prioritize the well-being and satisfaction of our clients above all else. With a commitment to quality improvement and 100% client satisfaction, we strive to exceed expectations in every aspect of our service delivery.

We will address some frequently asked questions to give you a better understanding of what sets us apart and how we ensure the best care for your loved ones.

1. Are you open 24/7? Who is on call after business hours?

Yes, Havenly Care Solutions is open 24/7, ensuring that you have access to support and assistance whenever you need it. Our dedicated registered nurse is on call to answer any questions and address emergencies promptly, even outside regular business hours.

2. Do you insure your clients and your caregivers?

Absolutely, we understand the importance of ensuring peace of mind for both our clients and our caregivers. Havenly Care Solutions is fully insured and bonded, and we provide workers’ compensation for all our caregivers.

3. What are Havenly Care Solutions minimum hours of care?

We believe in tailoring our services to meet the unique needs of each client. Therefore, we do not impose minimum hours of care. Our goal is to provide flexible and personalized care solutions that accommodate your schedule and preferences.

4. How does Havenly Care Solution select its caregivers?

Our caregivers undergo a comprehensive screening process to ensure that they meet our high standards of professionalism and expertise. This process includes criminal background checks, certification or licensing verification, reference checks, and necessary vaccinations such as Covid. We only select caregivers who are compassionate, skilled, and dedicated to providing exceptional care.

5. Do you provide continuing education for your caregivers?

At Havenly Care Solutions, we are committed to ongoing professional development for our caregivers. We offer in-house training programs that cover various senior diagnoses, health concerns, and best practices in caregiving. This ensures that our caregivers are equipped with the knowledge and skills necessary to deliver the highest quality of care.


6. What is your company’s client and caregiver matching process?

Our matching process is designed to foster strong and meaningful relationships between clients and caregivers. We take into account factors such as caregiver experience, personality, and specific training, as well as the unique needs and preferences of each client. By carefully matching caregivers with clients, we ensure compatibility and promote a positive caregiving experience for everyone involved.

7. What is your backup plan for caregiver call-outs?

In the event of caregiver call-outs, we have a contingency plan in place to ensure uninterrupted care for our clients. We hire lead caregivers who are available 24/7 to cover shifts in case of emergencies, ensuring that our clients always receive the support and assistance they need.

8. What is your company’s supervision policy?

Our clients’ well-being is our top priority, which is why we conduct regular supervisory visits by RN care coordinators. These visits occur every 30 days or sooner, depending on the client’s health condition, to assess the quality of care and address any concerns or issues that may arise.

9. How do I pay for the care services?

We offer a variety of payment options to make our services accessible to everyone. You can pay for care services using personal income or assets, as well as through long-term care insurance, Veterans Administration benefits, workers’ compensation, reverse mortgages, viatical settlements, and various local, state, and community programs.


At Havenly Care Solutions, we are dedicated to providing exceptional homecare services that prioritize the comfort, safety, and well-being of our clients. If you have any further questions or would like to learn more about our services, please don’t hesitate to contact us. We are here to support you every step of the way.